Foreword: We’ve created a remote work policy template to help companies in Singapore design their own remote work policies in a manner that is clear and transparent. We hope you find this helpful!
1. Purpose of Remote Work Policy
The purpose of this remote work policy is to clearly define our expectations of you and your responsibilities when you work from home.
This policy applies to all employees who are eligible to work from home.
You are allowed to work from home only if your job duties permit it. Not all positions will be suited to working from home.
All approvals are solely at management’s discretion. We will exercise this based on your individual circumstances and we may withdraw it as we deem fit.
At this time, [insert eligibility criteria:
– if you are obliged to come in direct physical contact with customers, you will not be eligible to work from home under this policy;
– if you have worked 90 days or less at this company, you are not eligible to work from home under this policy.]
4. Procedure To Request Work From Home
You should follow this procedure when requesting to work remotely:
● File a request through email [insert email address] at least [insert days] in advance.
- Explain why you would like to work from home.
● Your direct manager must approve or disapprove your request within [insert number of days].
● If the work from home arrangement spans for more than [insert period of time], your manager and team should meet to discuss details and set specific goals, schedules and deadlines.
5. Designated Work Hours
Unless you have otherwise discussed and received approval from your manager, you must follow your regular work schedule between [insert time] [insert day].
Any arrangement for household matters or chores must be arranged so it does not interfere with your designated work hours.
6. Designated Workspace
You are responsible for designating your own remote workspace. This is usually a spare bedroom, home office or a designated corner of your living room. Do not perform any work outside this designated workspace.
Keep your designated workspace in a safe and hazard-free condition. If you sustain any injuries in conjunction with your work duties, you must notify your manager of such injuries as soon as is practicable.
We will not be responsible for any injuries to you or any third parties outside of the designated workspace or during your non-working time.
Even if you are working at your designated workspace, you may be required to come to the office as required from time to time.
7. Equipment and Technical Support
We will provide equipment such as [insert equipment: laptop, work desk and ergonomic chair] or others upon your request, subject to approval.
If while working remotely, you experience technical issues with your computer or internet that disrupts your work, you must notify your manager immediately.
You may be asked to return to office until the issues are resolved.
8. Rules and Policies
All our rules and policies, including those contained in the Employee Handbook, apply while you work remotely.
These policies include, but are not limited to, policies regarding attendance, confidentiality, and policies prohibiting harassment.
9. Meetings and Dress Code
You are expected to attend all required meetings either through video conferencing or phone. You are expected to adhere to proper dress code when doing so.
10. Communication Channels and Response Time
[Insert internal communication channel: Slack, Zoom, Trello, email etc] will be used as an official internal communication among your team.
You are expected to respond to internal communications [insert response time required: within 2 hour, within 4 hours etc] during your designated work hours.
[Insert external communication channels: email, Slack etc] will be used as an official mode of communication with clients and external parties.
You are expected to respond to external communications [insert response time required: within 24 hours, within 48 hours etc].
11. Productivity Measures and Markers
Your productivity or performance will be measured by your direct manager through the following key performance indicators [insert key performance indicators: hours spent on project, number of cases solved, number of customer interactions and others].
12. Confidentiality and Security
You remain bound by any confidentiality and/or security agreements you signed with us, and any confidentiality and/or security policies in your Employee Handbook.
We expect you to take steps to protect sensitive company and customer information which may be accessible from your designated workspace.
These steps include using strong passwords, maintaining your password regularly, locking sensitive information in cabinets and other suitable measures.
Acknowledgement of Receipt of Remote Work Policy
I, [insert employee name], acknowledge that I have received a copy of this Remote Work Policy and I agree to abide by it at all times. I understand that the Remote Work Policy represents current [insert company name] policy and that [insert company name] retains the right to change or rescind the Remote Work Policy at any time as deemed necessary.
Disclaimer: This remote work policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all laws and guidelines and is not a legal document. Neither the author nor Esevel Pte Ltd will assume any legal liability that may arise from the use of this policy.