GetGo’s Challenges
For Malik, Chief Technology Officer and a founding member of GetGo,
the challenge of scaling the company was as big as the vision itself.
From a small, one-person tech team, GetGo’s tech department grew rapidly to include over 50 engineers,
each responsible for developing and maintaining the platform that powers Singapore’s largest car-sharing network.
But with growth came growing pains - particularly around IT management:
- Device Chaos: Remote employees working from various countries were relying on inconsistent, personal laptops with no standard specifications, leading to performance issues and compatibility problems.
- Security Concerns: With no central control over hardware, managing data security and compliance was becoming a huge risk as GetGo expanded internationally.
- Cumbersome Onboarding: Onboarding new team members took an average of two weeks, as Malik personally coordinated the procurement, setup, and delivery of laptops, often requiring him to travel internationally to hand-deliver devices.
- Operational Downtime: Frequent malfunctions on personal devices led to delays in crucial workflows, resulting in engineers losing valuable time troubleshooting instead of innovating.
How Esevel Made the Difference
Esevel stepped in to transform GetGo’s IT operations from an administrative burden into a well-oiled, efficient system The solution addressed not just the surface-level issues, but also the long-term scalability challenges GetGo faced.
Streamlined Procurement and Delivery:
- With Esevel, GetGo started receiving pre-configured laptops tailored to their specific requirements. These devices were delivered directly to new hires, no matter where they were located, cutting down procurement time from two weeks to just two days.
- “It’s like magic,” Malik recalls. “From the moment we onboard a new hire, they’re fully set up and ready to work within 48 hours. No more delays, no more stress.”
Enhanced Security and Compliance:
- Every laptop arrived pre-installed with the latest security protocols, giving GetGo full control over device management, updates, and data protection.
- With remote management capabilities, GetGo could ensure compliance and swiftly address any potential security breaches.
- “I no longer lose sleep worrying about security or compliance. I know our devices are secure from day one.” Malik said.
Operational Efficiency Through Centralized Management:
- GetGo now uses Esevel’s platform to manage all hardware from procurement to offboarding. This centralized system allowed the company to scale rapidly while maintaining consistent quality across devices.
- Engineers were able to hit the ground running from day one because their laptops came pre-configured with all necessary tools and software.
- Repairs and replacements became hassle-free. In one case, a loaner laptop was delivered within 24 hours to a team member, minimizing downtime during repairs.
Simplified Offboarding and Asset Recovery:
- When employees depart, Esevel ensures laptops are securely wiped and re-deployed to new hires. This streamlined process also reduced the risk of data leaks and maximized the lifecycle of devices.
- “I used to track and collect devices myself. Now, Esevel handles everything automatically. It’s one less thing for me to worry about.” Malik recalls.
Results That Speak Volumes
The partnership with Esevel has produced remarkable outcomes for GetGo:
- 80% Faster Onboarding: Onboarding time has been reduced from two weeks to just two days. New hires are now productive immediately, rather than waiting for devices to be set up.
- Increased Productivity: Engineers now focus on building innovative features and improving the GetGo platform, rather than dealing with IT headaches.
- Improved Security: Pre-secured, standardized devices eliminated risks related to personal laptops, and ensured consistent compliance across all teams.
- Reduced Operational Downtime: Quick device repairs and loaner laptops ensured that GetGo’s engineers spent more time working and less time waiting for IT fixes.
A Trusted Partnership
With Esevel managing IT logistics, GetGo has eliminated bottlenecks and unlocked the freedom to focus on its core mission: delivering sustainable, hassle-free transportation in Singapore and expanding into new markets.
If you’re managing a growing, distributed team, I can’t recommend Esevel enough. They’ve transformed our IT operations and given us the flexibility we need to keep innovating and scaling
Malik Badaruddin
Chief Technology Officer @GetGoBy transforming IT operations into a competitive advantage, Esevel has empowered GetGo to stay ahead while making urban mobility smarter, faster, and more accessible.
