CUSTOMER STORIES

Driving Efficiency: How GetGo Cut Onboarding Time by 80% with Esevel

Industry

Carsharing

HQ & remote offices

Singapore, Indonesia and Malaysia

Employees

150-200

Meet GetGo
GetGo is transforming urban mobility in Singapore, where car ownership is costly and inconvenient. As the largest car-sharing platform with over 3,000 vehicles, it offers users seamless access to vehicles via a mobile app - eliminating the need for ownership. Committed to sustainability and efficiency, GetGo makes transportation more accessible for urban dwellers.
Esevel’s Solution
Esevel Products Used: Global Hardware Support & Global Procurement

80%

Faster Onboarding

Reduced onboarding from 2 weeks to 2 days

99%

Reduction in IT Downtime

With pre-configured laptops and next day loaner replacements, engineers can spend time on work instead of troubleshooting device issues

100%

Security Confidence

Standardized, secure laptops with centralized management ensures compliance across teams and eliminates risks from personal devices

GetGo’s Challenges

For Malik, Chief Technology Officer and a founding member of GetGo, the challenge of scaling the company was as big as the vision itself. 
From a small, one-person tech team, GetGo’s tech department grew rapidly to include over 50 engineers, each responsible for developing and maintaining the platform that powers Singapore’s largest car-sharing network. But with growth came growing pains - particularly around IT management: 


It was frustrating. We were wasting valuable time on something as basic as getting laptops to new team members. And the lack of standardization and security put us at risk,” Malik recalls.

How Esevel Made the Difference

Esevel stepped in to transform GetGo’s IT operations from an administrative burden into a well-oiled, efficient system The solution addressed not just the surface-level issues, but also the long-term scalability challenges GetGo faced.

1.  Streamlined Procurement and Delivery:

It’s like magic,” Malik recalls. “From the moment we onboard a new hire, they’re fully set up and ready to work within 48 hours. No more delays, no more stress.”

2.  Enhanced Security and Compliance:

I no longer lose sleep worrying about security or compliance. I know our devices are secure from day one.” Malik said.

3.  Operational Efficiency Through Centralized Management:

4.  Simplified Offboarding and Asset Recovery:

  • I used to track and collect devices myself. Now, Esevel handles everything automatically. It’s one less thing for me to worry about.” Malik recalls.
  • Results That Speak Volumes

    80% Faster Onboarding
    Onboarding time has been reduced from two weeks to just two days. New hires are now productive immediately, rather than waiting for devices to be set up.
    Increased Productivity
    Engineers now focus on building innovative features and improving the GetGo platform, rather than dealing with IT headaches.
    Improved Security
    Pre-secured, standardized devices eliminated risks related to personal laptops, and ensured consistent compliance across all teams.
    Reduced Operational Downtime
    Quick device repairs and loaner laptops ensured that GetGo’s engineers spent more time working and less time waiting for IT fixes.

    Malik reflects on the transformation:“Esevel has been a game-changer for us. It’s not just the time we’ve saved - it’s the confidence we now have in our IT system. We’re able to s cale fast without worrying about the infrastructure.”

    A Trusted Partnership

    With Esevel managing IT logistics, GetGo has eliminated bottlenecks and unlocked the freedom to focus on its core mission: delivering sustainable, hassle-free transportation in Singapore and expanding into new markets.

    If you’re managing a growing, distributed team, I can’t recommend Esevel enough. They’ve transformed our IT operations and given us the flexibility we need to keep innovating and scaling"

    Malik Badaruddin
    Chief Technology Officer @GetGo

    By transforming IT operations into a competitive advantage, Esevel has empowered GetGo to stay ahead while making urban mobility smarter, faster, and more accessible.

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