Luno’s Challenge
Managing a workforce spread across continents comes with logistical hurdles - something Akmal
Mustafa knows all too well. As Luno’s IT Support Analyst for Southeast Asia, Akmal manages IT procurement, setup, and support
for multiple countries.
With no local IT teams to rely on, Akmal found himself responsible for all IT logistics across Malaysia,
Singapore, Indonesia, and Australia.
Managing IT devices for a growing team was no small feat:
- Manual Procurement Hassles: Akmal had to individually contact local suppliers in each country, compare pricing, and coordinate logistics, which often consumed half his work days.
- Customs and Tax Complications: Cross-border shipments of devices were often delayed by local regulations and customs issues.
- Time-Consuming Onboarding: Procuring devices for new hires took hours, delaying their ability to start work. In a busy month like October, with five hires in Malaysia and three in Indonesia, this added up to 32 hours of work just managing procurement.
- Misaligned Employee Preferences: Bulk ordering left employees dissatisfied when the equipment didn’t match their needs, leading to extra work for replacements.
I’d spend my entire morning just chasing vendors, managing invoices, and coordinating logistics,”
Akmal recalls.“It was exhausting, especially when you add the time zone differences and language barriers.”How Esevel Made the Difference
Esevel’s platform transformed Akmal’s workflow, turning a time-consuming and complex process into something simple and efficient.
1. Seamless Global Procurement
- Akmal now uses Esevel’s platform to order devices, and Esevel takes care of everything—from sourcing and customs clearance to delivery.
- Devices arrive pre-configured, saving Akmal hours of setup time.
- Onboarding time was slashed from two weeks to just three days, enabling new hires to hit the ground running
It’s like magic. I just place an order, and the devices arrive ready to use. No more customs headaches, no more late deliveries,” Akmal says.
2. Personalized Employee Experience
- Employees can self-service by choosing their preferred devices and peripherals directly on the platform, enhancing their onboarding experience.
- Esevel tracks popular choices, allowing Akmal to adjust procurement based on employee preferences, reducing unnecessary bulk orders.
- Employee details, addresses, and allowances are pre-registered in the system, ensuring smooth and accurate deliveries.
Our employees love the flexibility. It’s a win for everyone—they get
what they want, and I don’t have to deal with returns.”
3. Massive Time Savings
- Ordering devices now takes Akmal under 10 minutes, compared to four hours per order previously.
- For eight new hires in October, Akmal saved more than 20 hours, which he can now dedicate to higher-priority tasks.
I’m saving so much time. What used
to take an entire morning is now done in a few clicks.”
4. Streamlined Finance Processes
- Esevel’s detailed, itemized billing simplifies expense tracking for Luno’s finance team, ensuring clarity across regions.
- Tax handling is managed seamlessly as part of the procurement process, reducing administrative overhead for Akmal and his team.
Their itemized invoices make life so much easier for us and our finance team. Everything is transparent and straightforward.”
5. Data-Driven Insights
- The platform tracks device trends, helping Akmal make informed procurement decisions and reduce waste.
- Insights into popular devices allow Luno to better align with employee needs and avoid unnecessary purchases.
With Esevel, we know exactly what employees want and can avoid overspending. It’s a more thoughtful way to manage procurement.”
Results That Speak Volumes
With Esevel, Luno achieved:
75% Faster Onboarding
Devices are delivered in 3 days instead of two weeks.
Happier Employees
Personalized device options improve onboarding satisfaction.
20+ Hours Saved Monthly
Akmal spends less than 10 minutes per order, freeing up significant time for more strategic work.
Increased Efficiency
Automated processes remove the need for manual follow-ups with suppliers.
Akmal’s Journey: From Overwhelmed to Empowered
For Akmal, the partnership with Esevel has been life-changing.
I’m four to five times more productive now. Esevel handles everything—logistics, customs, even tax compliance. It’s one less thing to worry about.
Akmal Mustafa
IT Support Analyst (SEA) @ LunoJust do it. For
IT leads or people teams, it will save you time, stress, and effort. It’s one of the best decisions we’ve ever made.”With Esevel, Akmal has turned a daunting task into a seamless process, allowing him to focus on what really matters—supporting Luno’s mission of upgrading the world’s financial systems.
