Challenges
1. Complex IT Procurement Across Regions
Finding a vendor that could support us across six countries was nearly
impossible. Big distributors turned us away because we lacked the volume.” – Derek Tan, HR Manager, Milieu Insights.- Devices were purchased at retail prices from stores like Courts and Harvey Norman, inflating costs.
- Each country relied on different laptop brands and models, leading to inefficiencies and a lack of standardization.
2. Inefficient Manual Processes
- IT asset tracking relied on Excel spreadsheets, requiring manual entries and frequent back-and-forth between HR and Finance.
- Audits were time-consuming and prone to human error.
3. Onboarding and Offboarding Delays
- New hires often faced long delays in receiving devices, especially in countries without offices.
- Device retrieval and secure wiping during offboarding placed a heavy burden on the HR team.
4. ISO 27001 Certification Needs
To meet client demands, achieving ISO 27001 certification (a global data security standard) became a priority. However, Milieu lacked robust systems for:
- Asset tracking and audit trails.
- Automated patch management and security updates.
- Device management functions like remote lock and wipe.
Esevel’s Solution
1. Centralized IT Procurement
Esevel introduced a one-stop marketplace for standardized IT equipment across all six countries.
- Milieu could now procure laptops, monitors, and accessories seamlessly, eliminating inflated retail costs.
- The platform simplified price comparisons and ordering.
With Esevel, everything IT-related is centralized. Procurement is now a breeze.”– Derek Tan.
2. Mobile Device Management (MDM)
Esevel deployed MDM tools to automate asset tracking and improve compliance.
- Improved Security: Devices were monitored remotely for regular OS updates and security patches, and HR had the ability to remote lock and wipe lost devices
- Transparency: HR had complete visibility into devices and their status.
With MDM, we’ve eliminated the chaos of manual tracking. Everything is audit-ready now.” – Derek Tan
3. End-to-End IT Support
Esevel managed the entire IT device lifecycle:
- Onboarding: Laptops were pre-configured and delivered directly to employees’ homes, including remote locations.
- Offboarding: Devices were securely wiped, stored, and reassigned for new hires.
Esevel handles everything. I just raise a request, and it’s done. We’ve saved so much time.” – Derek Tan.
4. ISO Certification Preparedness
Esevel’s solutions helped Milieu meet key ISO 27001 requirements:
- Automated asset tracking for accurate audit trails.
- Consistent security updates and patch management.
- Centralized documentation, improving audit readiness.
Esevel gave us the structure and processes to confidently pursue ISO certification.”– Derek Tan.
Results
- Procurement time was cut in half, allowing HR to focus on higher-value tasks.
What used to take weeks now takes just days, and it’s all seamless.”
- Onboarding time reduced from 4 hours to under 2 hours.
- Pre-configured laptops delivered directly to employees ensured new hires hit the ground running.
The positive first impression we create with smooth onboarding is invaluable.”
- Excel spreadsheets were replaced with automated tools, reducing errors and speeding up audits.
- Pre-configured laptops delivered directly to employees ensured new hires hit the ground running.
Audits that took days now take hours. Everything’s accurate and up-to-date.”
- Retail purchases were eliminated, reducing procurement costs.
- Standardized laptops across all regions simplified IT management.
Having consistent devices makes managing IT so much easier.”
- Esevel’s tools addressed 70–80% of ISO requirements, making certification attainable.
- Robust asset tracking and compliance processes instilled confidence among global clients.
We’re now in a stronger position to attract clients who demand high compliance standards.”
What Milieu Says
Esevel didn’t just solve our IT problems—they became a trusted partner. Their marketplace platform, MDM solutions, and end-to-end IT support have saved us time, reduced costs, and set us up for long-term success. The support they’ve provided has been invaluable, especially as we work toward ISO certification.”
Derek Tan
HR Manager @Milieu InsightsConclusion
With Esevel, Milieu Insights transformed its IT operations, solving regional challenges and laying
the groundwork for scalable growth. From slashing onboarding times to enabling ISO compliance, Esevel delivered measurable impact.
If your growing business struggles with IT management across borders, Esevel can be your partner in achieving operational excellence.
