PRODUCT SPECIFIC TERMS

PART A | LAST MILE IT SERVICES

1. OVERVIEW

  • 1.1 The Customer and ESEVEL PTE. LTD are parties to a master supply agreement (the “Agreement”).
  • 1.2 In addition to the terms and conditions set out in the body of the Agreement, the following terms and conditions shall also apply when the Customer procures Last Mile IT Services.
  • 1.3 The defined terms and rules of interpretation set out in the Agreement shall also apply to these Product Specific Terms.

2. ACKNOWLEDGEMENTS

  • 2.1 The Customer acknowledges and agrees that in connection with Device Provisioning:
    • 2.1.1 the Supplier may install certain Third Party software onto the Deliverables behalf of the Customer; and
    • 2.1.2 the Supplier is not responsible or liable for any such Third Party software, or any failure of such software to meet the Customer’s expectations.
  • 2.2 The Customer acknowledges and agrees that in connection with Offboarding:
    • 2.2.1 the Supplier shall use Third Party software to wipe data and run diagnostics checks on the Deliverable; and
    • 2.2.2 the Supplier shall erase all/most data installed or saved to the Deliverable, and the Supplier shall not be liable for any loss of data or damage to files that may occur as a result.
  • 2.3 The Customer acknowledges and agrees that in connection to Storage:
    • 2.3.1 the Supplier shall, upon the Customer’s written request, provide the Customer with address and pictures of the Storage Facility for their information;
    • 2.3.2 the Customer is not permitted to visit the Storage Facility, including to deliver or pick up any Deliverables; and
    • 2.3.3 the Customer represent and warrants to the Supplier that its use of the Stored Devices will not result in the violation of any Applicable Laws.
  • 2.4 The Customer acknowledges and agrees that in connection with any Hardware (Loaner):
    • 2.4.1 the Supplier shall entirely wipe each Hardware (Loaner) after each use and anything installed or saved to the Hardware (Loaner) will be erased;
    • 2.4.2 the Supplier is not liable for:
      • a. any loss of data or damage of files that may occur with the use of any Hardware (Loaner);
      • b. any damage or loss of data caused by any viruses that may exist on the Hardware (Loaner) or are spread through the network or from software malfunctions; and
      • c. any damage to external drives or other devices plugged into any Hardware (Loaner).
    • 2.4.3 if, after the Supplier’s inspection, the Supplier reasonably determines that any Hardware (Loaner) was damaged, and/or that accessories or peripherals which were issued with the any Hardware (Loaner) were not returned, the Customer will be charged replacement costs on a “replace as new” basis.

3. CUSTOMER RESPONSIBILITIES

  • 3.1 The Customer acknowledges and agrees that in relation to any Device Provisioning, the Customer must ensure that, and must procure that its Personnel ensure that:
    • 3.1.1 it has all necessary Approvals, including all applicable software licenses, for the Device Provisioning;
    • 3.1.2 the Supplier is added to the Customer’s account / has access to any Third Party software that the Customer instructs the Supplier to purchase or utilize on the Customer’s behalf;
    • 3.1.3 the Supplier is authorised to procure and utilise any applicable Third Party software on the Customer’s behalf; and
    • 3.1.4 whilst the Supplier is performing the Device Provisioning, its Personnel are not able to access any of the Customer’s Confidential Information.
  • 3.2: The Customer acknowledges and agrees that in relation to any Hardware (Loaner), the Customer must ensure that, and must procure that its Personnel ensure that:
    • 3.2.1 all reasonable precautions are taken to care for and maintain the Hardware (Loaner);
    • 3.2.2 no Person tampers, disassembles or interferes with the Hardware (Loaner);
    • 3.2.3 the Supplier is immediately notified if any Hardware (Loaner) is lost, damaged or stolen;
    • 3.2.4 that a police report is immediately filed if any Hardware (Loaner) is lost, damaged or stolen;
    • 3.2.5 that all Hardware (Loaner) are returned to the Supplier in a timely manner, when the loan duration ends; and
    • 3.2.6 that all Hardware (Loaner) are returned to the Supplier in the same condition as when the Customer first received it from the Supplier.

4. SERVICE LEVELS

4.1 The Supplier shall retrieve a specified Deliverable from the Storage Facility for the Customer within 3 Business Days of receipt of the Customer’s written request.

4.2 The following service levels shall apply to this service:

Severity Description Ticket Response Ticket Resolution
4 Low Business Impact
  • Individual request or incident that does not impact the business.
  • Low risk and impact
  • Frequently occurring mostly simple questions or problems. (How to or Procedural questions)
  • Customer needs information
  • Installation, removal, and modification requests and configurations in workstations. (Hardware and software)
  • Priority tagging is Low
 4 hrs 9 business days

4.3 The service is available 9am-6pm Monday to Friday (GMT +8), excluding Singapore public holidays.

PART B | HARDWARE SUPPORT SERVICES

1. OVERVIEW

  • 1.1 The Customer and ESEVEL PTE. LTD are parties to a master supply agreement (the “Agreement”).
  • 1.2 In addition to the terms and conditions set out in the body of the Agreement, the following terms and conditions shall also apply when the Customer procures Hardware Support Services.
  • 1.3 The defined terms and rules of interpretation set out in the Agreement shall also apply to these Product Specific Terms.

2. REPAIRS VS MANUFACTURER’S WARRANTIES

  • 2.1 The Customer acknowledges and agrees that if the Service Centre determines that a repair is required:
    • 2.1.1 if such repair is covered by the Manufacturer’s Warranty, the Supplier may proceed to arrange the repair on the Customer’s behalf without needing to obtain further authorization from the Customer; and
    • 2.1.2 if such repair is NOT covered by the Manufacturer’s Warranty, the Supplier shall notify the Customer of the applicable costs, and once the Customer approves such expenditure, the Supplier shall arrange the repair on the Customer’s behalf.

3. CUSTOMER RESPONSIBILITIES

  • 3.1 The Customer acknowledges and agrees that in relation to any Hardware Support Services, the Customer must ensure that, and must procure that its Personnel ensure that:
    • 3.1.1 it has all necessary Approvals required to receive the benefit of the Hardware Support Services;
    • 3.1.2 each applicable Device is under warranty and/or is otherwise entitled to receive servicing from the Service Centre.
    • 3.1.3 the Supplier has the Approvals necessary for it to access and use the Device;
    • 3.1.4 the Supplier has the Approvals necessary for it to attend the Site to collect/deliver the Device;
    • 3.1.5 the Supplier has the Approvals necessary for it to remotely connect to the Device or system as required to remotely diagnose and/or troubleshoot the Device;
    • 3.1.6 the Customer’s Personnel fully cooperate with, and follow the Instructions of the Remote IT Service Desk and the Supplier’s account manager;
    • 3.1.7 the Customer’s Personnel are present at the Site, at the agreed time, to facilitate the Supplier’s collection/delivery of the Device;
    • 3.1.8 all data, information, software and other applications on the Device have been securely backed-up prior to any remote troubleshooting or delivery to the Services Centre; and
    • 3.1.9 all Confidential information and Personal Data is removed from the Device as well as any removable media, prior to the Device being collected by the Supplier.

4. LIMITATION OF LIABILITY

  • 4.1 The Customer acknowledges and agrees that:
    • 4.1.1 to the maximum extent permitted by law, the Supplier excludes all liability for any performance or non-performance of the Service Centre;
    • 4.1.2 to the maximum extent permitted by law, the Supplier excludes all liability for any replacement parts or product that may be used in the course of the Hardware Support Services;
    • 4.1.3 the Supplier makes no warranty as to whether any issue with a Device can or will be resolved by the performance of the Hardware Support Services; and
    • 4.1.4whether the Service Centre provides no resolution or provides a resolution that is not acceptable by the Customer, does not define whether or not the Supplier has fulfilled the Hardware Support Services in accordance with this Agreement.

5. SERVICE LEVELS

  • 5.1 The following service levels shall apply to this Service:
    Severity Description Ticket Response Ticket Resolution
    4 Low Business Impact
    • Individual request or incident that does not impact the business.
    • Low risk and impact
    • Frequently occurring mostly simple questions or problems. (How to or Procedural questions)
    • Customer needs information
    • Installation, removal, and modification requests and configurations in workstations. (Hardware and software)
    • Priority tagging is Low
    		 4 hrs 9 business days
  • 5.2 The service is available 9am-6pm Monday to Friday (GMT +8), excluding Singapore public holidays.

PART C | REMOTE IT SERVICE DESK

1. DEFINITIONS

1.1 The defined terms of the Agreement shall apply to this Schedule.

1.2 The following additional defined terms shall apply to this Schedule.

OEM means the original equipment manufacturer of a Device;
Issue means an impairment or non-functioning of a Device that the Customer wishes to resolve;
Priority means Laptop intermittently fails to work, causing the user to have his / her activity interrupted frequently, to the extent that the user’s productivity is impacted; and
Non-Priority means that a user can continue with his / her activity with intervention and/or workaround. However, if the issue is not rectified in a timely manner, the user’s productivity will be significantly affected; and
OEM Supported Software means:
  • a) Microsoft Office
  • b) Driver installation
  • c) Selected antivirus software
  • d) Selected backup software
  • e) Selected online conferencing software (Teamviewer, Microsoft Teams, Google Meets, Zoom); and
  • f) such other software as the Supplier define from time to time;
Remote IT Service Desk means the support desk provided by the Supplier through the Esevel Platform; and
Service Request means the support desk provided by the Supplier through the Esevel Platform; and means a formal support request issued by the Customer to the Remote IT Service Desk using the Esevel Platform.

2. OVERVIEW

  • 2.1 The Customer and ESEVEL PTE. LTD are parties to a master supply agreement (the “Agreement”).
  • 2.2 In addition to the terms and conditions set out in the body of the Agreement, the following terms and conditions shall also apply when the Customer procures Remote IT Service Desk.
  • 2.3 The defined terms and rules of interpretation set out in the Agreement shall also apply to these Product Specific Terms.

3. HOURS OF OPERATION

3.1 The Remote IT Service Desk is available 9am-6pm Monday to Friday (GMT +8), excluding Singapore public holidays.

4. REPORTING & RESOLUTION PROCESS

  • The following processes will apply when the Remote IT Service Desk resolves an issue:
    • 4.1.1 For Issues resolved by Remote Troubleshooting:
      • a) Remote IT Service Desk conducts initial troubleshooting
      • b) Remote IT Service Desk determines that issue will require remote access troubleshooting; and
      • c) Remote IT Service Desk will remotely access the Devices and attempt to resolve the Issue.
    • 4.1.2 For Issues resolved by Service Centre:
      • a) Remote IT Service Desk conducts initial troubleshooting
      • b) Remote IT Service Desk determines that issue will require resolution at the Service Centre;
      • c) Remote IT Service Desk will provide shipping packaging directions for the Device
      • d) Remote IT Service Desk will arrange a collection service for the Device and Device will be delivered to authorized Service Centre for inspection and resolution; and
      • e) Upon resolution, the Device will be packaged and shipped to the User at his / her registered location.
  • 4.2 The Customer acknowledges and agrees that:
    • 4.2.1 it is responsible for promptly completing and returning to the Supplier the Device return checklist supplied to it by the Supplier;
    • 4.2.2 the Customer will be liable for any costs and expenses incurred as a result of delays caused by the Customer failing to promptly complete and return the Device return checklist to the Supplier as instructed;
    • 4.2.3 any delay in completing the Device return checklist, packaging or shipping of a Device will result in a delayed response / resolution of the Issue; and
    • 4.2.4 the Customer will be liable for all shipping and packaging costs associated with this Service.

5. SERVICE LEVELS

  • 5.1 The following service levels shall apply to this service:
    Security Description Ticket Response Ticket Resolution
    1 Severe Business Impact
    • Total loss of an application(s) or site.
    • Total loss of production service(s) to any part of the customer business that does not have a workaround.
    • Total loss of service of a customer contract defined critical system, network or key application.
    • An outage that does not have a workaround and impacts one or more service level commitments, revenue, or delivery schedules as validated through the account team is considered a total loss of production service(s) to the customer’s business.
    • Priority tagging is High
    		 1 hr 8 hrs
    2 Major Business Impact
    • Major loss of an application
    • Major loss of production service(s) to any part of the customer business that does have a workaround.
    • Major loss of service of a customer contract defined critical system, network, key application with partial customer impact.
    • Priority tagging is Urgent
    		 2 hrs 24 hrs
    3 Minor Business Impac
    • Minor loss of an application(s) that may degrade the service but does not prevent delivery of service to the customer.
    • Minor loss of production service(s) to any part of the customer business that may degrade service but does not prevent delivery of service to the customer.
    • Potential exposure to the ability to deliver service or scattered customers affected but does not prevent the delivery of service to the customer(s)
    • Scattered customers affected
    • Priority tagging is Medium
    		 3 hrs 3 business days
    4 Low Business Impact
    • Individual request or incident that does not impact the business.
    • Low risk and impact
    • Frequently occurring mostly simple questions or problems. (How to’s or Procedural questions)
    • Customer needs information
    • Installation, removal, and modification requests and configurations in workstations. (Hardware and software)
    • Priority tagging is Low
    		 4 hrs 9 business days
  • 5.2 *In the event that a temporary workaround has been implemented, the Parties shall agree to a permanent fix and timeframe before proceeding with implementation.
  • 5.3 **Tickets received after 4pm (GMT+8) shall be assigned to the next Business Day.
  • 5.4 *** Resolution time shall start counting from the time full diagnostic information is provided by the User. Resolution shall also include the provision of a solution that bypasses the issue.

6. OEM SOFTWARE SUPPORT SERVICES

  • 6.1 The Customer acknowledges and agrees that:
    • 6.1.1 as precondition to receiving these Service the Customer must have all necessary Approvals, licenses and support agreements in place with the applicable OEM;
    • 6.1.2 the Supplier excludes all liability for the performance of the OEM’s software, products or services;
    • 6.1.3 the Supplier makes no representations nor warranties as to whether any software issue will be resolved by these Services; and
    • 6.1.4 the Supplier’s performance of this Service will be deemed complete and accepted by the Customer, regardless of whether the applicable OEM can/cannot resolve the Issue or where the OEM proposes a resolution that is not acceptable to the Customer.

7. CUSTOMER RESPONSIBILITIES

  • 7.1 The Customer acknowledges and agrees that in relation to these Services, the Customer must ensure that, and must procure that its Personnel ensure that:
    • 7.1.1 it has all necessary permissions to enable the Supplier to:
      • a) access and use the Device;
      • b) remotely connect to the Device or system as required to conduct remote troubleshooting;
    • 7.1.2 it works with the Supplier in good faith to arrange any applicable collections/returns from their registered locations;
    • 7.1.3 cooperate with, and follow the Instructions of the Supplier and the OEM;
    • 7.1.4 it has maintained:
      • a) all necessary licenses and support agreements with the applicable OEM; and
      • b) the latest minimum release levels or configurations required for the Device and/or software; and
    • 7.1.5 it has backed-up all data, information, software and other applications on the Device prior to any Service.
    • 7.1.6 it has removed all confidential, personal or other proprietary information from the Device and any applicable removable media prior to any Service.

8. SERVICE EXCLUSIONS

  • 8.1 The Customer acknowledges and agrees that the following does not fall within the scope of this Service and may require additional Charges to be paid in the event the Supplier agrees to address them:
    • 8.1.1 installation or uninstallation of software;
    • 8.1.2 relocation services;
    • 8.1.3 training service;
    • 8.1.4 repairing cosmetic damage;
    • 8.1.5 support of accessories;
    • 8.1.6 repairing Third Party products or software (outside of OEM Supported Software);
    • 8.1.7 removal of software, spyware, malware or other virus or malicious software;
    • 8.1.8 back-up services;
    • 8.1.9 advanced wireless, networking or remote installation, set up or optimization services;
    • 8.1.10 scripting, programming, software or database design, implementation, development or other programming support; and
    • 8.1.11 uninterrupted or error-free operation of a product.

9. EXCLUSION OF LIABILITY

  • 9.1 The Customer acknowledges and agrees that to the maximum extent permitted by Law, the Supplier shall have no liability for any:
    • 9.1.1 loss of, or damage to a User’s or the Customer’s data;
    • 9.1.2 failure of, or damaged caused by, any Third Party products, including those that the Supplier may provide or integrate into the Device at the request of the User or the Customer; and
    • 9.1.3 peripheral or Third Party products, even if installed on a Device by the Supplier.

PART D | MOBILE DEVICE MANAGEMENT

DEFINITIONS

  • 1.1 The defined terms of the Agreement shall apply to this Schedule.
  • 1.2 The following additional defined terms shall apply to this Schedule.
    • DAASA Terms means the JumpCloud terms of service that are applicable to this Service and which may be accessed at https://jumpcloud.com/legal/daasa
    DPA means the data processing addendum and the Customer available at https://jumpcloud.com/wp-content/uploads/2022/07/JumpCloud-Customer-DPA-220708-FINAL.pdf ;and
    JumpCloud means JumpCloud Inc., a Delaware corporation whose registered address is at 361 Centennial Parkway, Suite 300 Louisville, CO 80027 and who shall deliver these services on behalf of the Supplier.

2. OVERVIEW

  • 2.1 The Customer and ESEVEL PTE. LTD are parties to a master supply agreement (the “Agreement”).
  • 2.2 In addition to the terms and conditions set out in the body of the Agreement, the following terms and conditions shall also apply when the Customer procures Mobile Device Management services.
  • 2.3 The defined terms and rules of interpretation set out in the Agreement shall also apply to these Product Specific Terms.

3. JUMPCLOUD END CUSTOMER AGREEMENT

  • 3.1 The Customer acknowledges and agrees that as a pre-condition to it utilising these Services:
    • 3.1.1 the DAASA Terms shall be incorporated into the Agreement and take precedence to the extent applicable to the Mobile Device Management services;
    • 3.1.2 it hereby consents to JumpCloud to processing its Personal Information for the purposes of performing the Services;
    • 3.1.3 it hereby consents to JumpCloud processing End Customers’ Personal Information pursuant to the terms of the DPA;
    • 3.1.4 it must exclusively bring any Claims arising out of or in connection with the Service to the Supplier (and not to JumpCloud); and
    • 3.1.5 JumpCloud may enforce the Agreement against the Customer.
    • 3.1.6 it undertakes to only use the Service for its own internal business purposes and not for further resale or use on behalf of a Third Party;
    • 3.1.7 the Customer warrants and represents that the Supplier and JumpCloud may rely on all information supplied by the Customer as being true and accurate and without need for further verification
    • 3.1.8 JumpCloud reserves the right to suspend or terminate the Customer’s account if JumpCloud reasonably determines that it is being used i) by an unauthorized Third Party or a Person other than the User to whom the User’s username and password was originally assigned or ii) in breach of the Applicable Law, terms or conditions.

4. SERVICE LEVELS

  • 4.1 The following service levels shall apply to this service:
    Security Description Ticket Response Ticket Resolution
    1 Severe Business Impact
    • Total loss of an application(s) or site.
    • Total loss of production service(s) to any part of the customer business that does not have a workaround.
    • Total loss of service of a customer contract defined critical system, network or key application.
    • An outage that does not have a workaround and impacts one or more service level commitments, revenue, or delivery schedules as validated through the account team is considered a total loss of production service(s) to the customer’s business.
    • Priority tagging is High
    		 1 hr 8 hrs
    2 Major Business Impact
    • Major loss of an application
    • Major loss of production service(s) to any part of the customer business that does have a workaround.
    • Major loss of service of a customer contract defined critical system, network, key application with partial customer impact.
    • Priority tagging is Urgent
    		 2 hrs 24 hrs
    3 Minor Business Impac
    • Minor loss of an application(s) that may degrade the service but does not prevent delivery of service to the customer.
    • Minor loss of production service(s) to any part of the customer business that may degrade service but does not prevent delivery of service to the customer.
    • Potential exposure to the ability to deliver service or scattered customers affected but does not prevent the delivery of service to the customer(s)
    • Scattered customers affected
    • Priority tagging is Medium
    		 3 hrs 3 business days
    4 Low Business Impact
    • Individual request or incident that does not impact the business.
    • Low risk and impact
    • Frequently occurring mostly simple questions or problems. (How to’s or Procedural questions)
    • Customer needs information
    • Installation, removal, and modification requests and configurations in workstations. (Hardware and software)
    • Priority tagging is Low
    		 4 hrs 9 business days
  • 4.2 The hours of operation of the service is available 9am-6pm Monday to Friday (GMT +8), excluding Singapore public holidays.

PART E | IDENTITY ACCESS MANAGEMENT

1. DEFINITIONS

  • 1.1 The defined terms of the Agreement shall apply to this Schedule.
  • 1.2 The following additional defined terms shall apply to this Schedule.
    DAASA Terms DAASA Terms means the JumpCloud terms of service that are applicable to this Service and which may be accessed at https://jumpcloud.com/legal/daasa
    DPA means the data processing addendum and the Customer available at https://jumpcloud.com/wp-content/uploads/2022/07/JumpCloud-Customer-DPA-220708-FINAL.pdf ; and
    JumpCloud means JumpCloud Inc., a Delaware corporation whose registered address is at 361 Centennial Parkway, Suite 300 Louisville, CO 80027 and who shall deliver these services on behalf of the Supplier.

2. OVERVIEW

  • 2.1 The Customer and ESEVEL PTE. LTD are parties to a master supply agreement (the “Agreement”).
  • 2.2 In addition to the terms and conditions set out in the body of the Agreement, the following terms and conditions shall also apply when the Customer procures Identity Access Management services.
  • 2.3 The defined terms and rules of interpretation set out in the Agreement shall also apply to these Product Specific Terms.

3. JUMPCLOUD END CUSTOMER AGREEMENT

  • 3.1 The Customer acknowledges and agrees that as a pre-condition to it utilising these Services:
    • 3.1.1 the DAASA Terms shall be incorporated into the Agreement and take precedence to the extent applicable to the Mobile Device Management services;
    • 3.1.2 it hereby consents to JumpCloud to processing its Personal Information for the purposes of performing the Services;
    • 3.1.3 it hereby consents to JumpCloud processing End Customers’ Personal Information pursuant to the terms of the DPA;
    • 3.1.4 it must exclusively bring any Claims arising out of or in connection with the Service to the Supplier (and not to JumpCloud);
    • 3.1.5 JumpCloud may enforce the Agreement against the Customer;
    • 3.1.6 it undertakes to only use the Service for its own internal business purposes and not for further resale or use on behalf of a Third Party;
    • 3.1.7 the Customer warrants and represents that the Supplier and JumpCloud may rely on all information supplied by the Customer as being true and accurate and without need for further verification; and
    • 3.1.8 JumpCloud reserves the right to suspend or terminate the Customer’s account if JumpCloud reasonably determines that it is being used i) by an unauthorized Third Party or a Person other than the User to whom the User’s username and password was originally assigned or ii) in breach of the Applicable Law, terms or conditions.

4. SERVICE LEVELS

  • 4.1 The following service levels shall apply to this service:
    Security Description Ticket Response Ticket Resolution
    1 Severe Business Impact
    • Total loss of an application(s) or site.
    • Total loss of production service(s) to any part of the customer business that does not have a workaround.
    • Total loss of service of a customer contract defined critical system, network or key application.
    • An outage that does not have a workaround and impacts one or more service level commitments, revenue, or delivery schedules as validated through the account team is considered a total loss of production service(s) to the customer’s business.
    • Priority tagging is High
    		 1 hr 8 hrs
    2 Major Business Impact
    • Major loss of an application
    • Major loss of production service(s) to any part of the customer business that does have a workaround.
    • Major loss of service of a customer contract defined critical system, network, key application with partial customer impact.
    • Priority tagging is Urgent
    		 2 hrs 24 hrs
    3 Minor Business Impac
    • Minor loss of an application(s) that may degrade the service but does not prevent delivery of service to the customer.
    • Minor loss of production service(s) to any part of the customer business that may degrade service but does not prevent delivery of service to the customer.
    • Potential exposure to the ability to deliver service or scattered customers affected but does not prevent the delivery of service to the customer(s)
    • Scattered customers affected
    • Priority tagging is Medium
    		 3 hrs 3 business days
    4 Low Business Impact
    • Individual request or incident that does not impact the business.
    • Low risk and impact
    • Frequently occurring mostly simple questions or problems. (How to’s or Procedural questions)
    • Customer needs information
    • Installation, removal, and modification requests and configurations in workstations. (Hardware and software)
    • Priority tagging is Low
    		 4 hrs 9 business days
  • 4.2 The hours of operation of the service is available 9am-6pm Monday to Friday (GMT +8), excluding Singapore public holidays.

PART F | FREE TRIALS

1. DEFINITION

  • 1.1 The defined terms of the Agreement shall apply to this Schedule.
  • 1.2 The following additional defined terms shall apply to this Schedule.
  • Free Trial means any goods or services offered by the Supplier on a trial basis and/or where no Charges are payable by the Customer;

2. OVERVIEW

  • 2.1 The Customer and ESEVEL PTE. LTD are parties to a master supply agreement (the “Agreement”).
  • 2.2 In addition to the terms and conditions set out in the body of the Agreement, the following terms and conditions shall also apply when the Customer participates in Free Trials provided by Esevel Pte Ltd.
  • 2.3 The defined terms and rules of interpretation set out in the Agreement shall also apply to these Product Specific Terms.

3. SERVICE LEVELS

  • 3.1 The Supplier may vary the terms of any Free Trials by notice on the Esevel Website at any time.
  • 3.2 The Supplier may terminate any Free Trial, or any part of any Free Trial at any time and without cause by issuing a notice on the Esevel Website.
  • 3.3 To the maximum extent permitted by law, the Supplier is under no circumstances liable to the Customer or any Third Party for any Claim or Loss of whatever nature suffered, sustained or incurred, arising out of or in connection with any Free Trial.