If you are unsatisfied with an item you have received or have other issues with your order, our return policy has you covered.
You may return items that fall within the valid return reasons below, within 7 days of delivery. We will replace or refund the items. We will also pay the shipping costs if the return is a result of our error (you received an incorrect or defective item etc).
Valid return reasons include:
- Received wrong item
- Damaged / faulty item
- Item doesn’t match description / pictures
- Counterfeit items
(Please note that change of mind returns are not allowed)
Condition of returned item: The items should be in original condition with their tags / labels intact, be in their original packaging and be unused, unaltered, unwashed and/or unworn (where applicable). Please include all items that came together with your item, including free gifts, warranties, tags, manuals and other accessories.
To return an item, please Contact Us with your order number, details about the product and the return reasons. We will inform you on the return process.
Packing your return parcel: When returning your item, please wrap your parcel in another layer of external packaging eg. bubble wrap and a carton box, to avoid damage during transportation.
Process: We will reach out to you to arrange a pick up. Once our courier has collected your returned item, please allow 2 working days for the item to reach us. We will then do a final quality inspection which will take around 3-5 working days. Once the inspection is over, we will send you the results.Â
Refund or replacement: If your return is valid, we will process the return with either a replacement or a refund, which will be decided at the seller’s discretion. If you receive a refund, it will be reimbursed to you through the same mode of payment that was made in the original purchase. You should expect to receive your refund within 4 weeks or less (usually less) of your refund being processed. If your return request is rejected, you may raise a dispute with us Here.